Frequently Asked Questions

1. Go to www.teamtilt.net or click on the “Access Account” or “Login” icon on the homepage.

2. Insert the email (your login) used to create the account and the password received by SMS, and click on ‘Login’.

1/ Go to www.teamtilt.net

2/ Click on "Forgot Password ?"

3/ Insert your email address/login to reset your password.

To contact customer service, you can send an email to this address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or use Chat (window at the bottom right).

1. Log into your account on www.teamtilt.net.

2. Click at upper right on “Buy”.

3. Follow the purchase procedure by selecting a package of message credits.

Currently, there is no expiry for the message credits.

The balance of your credits is shown at the upper right after identification on www.teamtilt.net.

1 credit = 1 SMS or voice mail message sent.

Email and iPhone push alerts are free.

If you have a TeamTILT PRO subscription, you are entitled to exceed available credits (check conditions when taking the subscription).

The basic TeamTILT version will block SMS and voice mail message. To purchase additional message credits, you must reload your account on www.teamtilt.net.

No, simply contact us and we will be happy to transfer any remaining credits to another account.

This is only possible if you have the TeamTILT PRO version. Within your account, you can assign different logins to your users.

The TeamTILT basic version only supports one iPhone push notification. If you want to have several destinations using this feature, we invite you to upgrade to the PRO version of TeamTILT.

2 subscriptions are available:

-The basic TeamTILT : no contract, no recurrent fees. Buy pre-paid message credits. The registration is free and includes 10 message credits to test the solution.

-The TeamTILT PRO version : offering additional functionalities and SLA, is available with a subscription fee of €95/month.

The cost of an SMS/voice mail message varies depending on the package of credits/messages purchased :

- Package of 200 messages = €0.16/message

- Package of 1000 messages = €0.13/message

- Package of 5000 messages = €0.11/message

1 credit/message = 1 SMS or 1 voice mail message.

1. Download the “AlarmTILT “ application on the Apple Store and install it.

2. Enter your TeamTILT login/password when asked. Your iPhone token will be added as additional media for your contact.

3. Update your alert scheme in the user interface.

The heartbeat feature guarantees an ongoing connectivity check beetween the TeamTILT plugin and the TeamTILT servers.

Every 15 minutes, the plugin issues a life sign (heartbeat) to confirm that your monitoring server is up and the connection to our servers is still active ! If the heartbeat is not received for 2 consecutive times (total of 30 minutes), the client is considered down and a notification is automatically sent to a predefined group.

Yes, TeamTILT enables you to create and modify the contents of your message.

The principle is the same as for the basic TeamTILT. In addition, TeamTILT PRO includes intelligent alert procedures and escalations :

Messages are sent to different contacts at predefined time intervals, via any available communication media, until one of the persons alerted confirms the reception of the alert message, thus ending the cascading procedure. This guarantees that important or critical information is actively received and read !

Software as a Service (SaaS) is a concept that consists of offering a subscription to software rather than a license. With the development of Information and Communication Technologies, more and more SaaS offers are made over the Web. Thus, it is no longer necessary to install an office application or client server. The application is always accessible via a Web browser.

No mobile application, no SIM card, no special provision is required with TeamTILT.

The solution offers connectivity to any type of telecommunication network. The customer is not required to subscribe to an additional mobile operator to use this solution.

TeamTILT offers worldwide coverage, including an automatic system to distribute messages to other operators in case of delivery problems.

There are no specific technical prerequisites. Since TeamTILT is managed via an Internet browser, you only need your monitoring software (Nagios, Centreon, Zenoss, or WhatsUp Gold) to be previously installed and correctly configured. Also, ensure that the outgoing connexions are authorized through port 80 (the default http port) of your server.

To install the specific plugin to your monitoring software :

1. Create a user account

2. Within your account, visit the 3^rd party plugin page

3. The installation process is self-explaining. Should any questions rise, please refer to the documentation on the Website.

1. Delete the initial unzipped file (for example TeamTILTforNagios).

2. Delete the cron task of the Nagios or Zenoss user.

The support team assists you to install TeamTILT for your supervision software and may resolve any problems.

If you have questions or simply have a suggestion, contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .